Terms & Conditions

1. Introduction

Welcome to Ezmera Beauty Concept (“Ezmera”, “we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services.

By using this website or purchasing from Ezmera, you agree to these Terms. Please read them carefully before proceeding.

2. Scope

These Terms apply to all users, including retail customers, salon owners, professional buyers, and business partners who access or interact with the website or purchase our products and services.

3. Eligibility & Account Responsibility

• You must be at least 18 years old to use our website or make purchases.
• If you create an account, you agree to provide accurate and current information and to maintain the confidentiality of your login details.
• You are responsible for all actions under your account.

4. Product Information & Orders

• All product listings, images, prices, and descriptions are provided for information only and may change without notice.
• Orders are subject to acceptance and availability.
• Ezmera reserves the right to cancel or refuse any order for any reason, including pricing or stock errors.
• Prices displayed include applicable taxes unless stated otherwise.

5. Payment & Delivery

• Payments must be made using methods displayed at checkout or as agreed in writing for business clients.
• Orders will be processed after payment confirmation.
• Risk of loss passes to you once the order is dispatched.
• Shipping timelines are estimates and may vary due to external factors.

6. Returns, Refunds & Cancellations

• Returns and refunds are subject to Ezmera's return policy as published on the website or communicated at the time of purchase.
• Products must be unused, unopened, and returned within the specified period with proof of purchase.
• Certain items such as custom orders, professional equipment, or hygiene-sensitive products may not be eligible for return.
• Refunds will be processed through the original payment method within a reasonable time.

7. Use of Services

If you book services such as training, demos, or consultations, you agree to attend as scheduled and follow all instructions and safety guidelines. Ezmera may reschedule or cancel a service session due to operational reasons, in which case you will be notified and offered an alternative date.

8. Marketing Communications

By interacting with Ezmera (including via contact forms, account creation, purchases, or event registrations), you consent to receiving marketing messages from us via email, SMS, and WhatsApp, subject to applicable laws.

You may opt out of such communications at any time by following the unsubscribe link or messaging instructions provided in our communications.

9. Intellectual Property

All materials on this website—including text, graphics, images, logos, and content—are owned by Ezmera or its licensors and protected by copyright and trademark laws.

You may not reproduce, distribute, or commercially exploit any content without prior written permission.

10. Prohibited Conduct

You agree not to:

• Use the website for unlawful or fraudulent activities.
• Interfere with or disrupt website functionality.
• Attempt to gain unauthorized access to Ezmera's systems or data.
• Upload harmful code, spam, or defamatory material.

11. Disclaimer & Limitation of Liability

• The website, products, and services are provided “as is” without any express or implied warranties.
• Ezmera is not liable for indirect, incidental, or consequential damages arising from use of the website or products.
• Our total liability for any claim will not exceed the amount you paid for the relevant product or service.

12. Third-Party Links

Our website may include links to external sites for reference or convenience. Ezmera is not responsible for the content or practices of third-party websites.

13. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

14. Amendments

Ezmera may update these Terms periodically. Updated versions will be posted on the website with a revised “Last Updated” date. Continued use of the website indicates your acceptance of the revised Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kochi, Kerala.

16. Contact Information